Find 43% extra revenue hiding in your website

Imagine an organisation that relies on their website for leads, enquiries, sales. Or one that is offered as a valuable resource for their prospects, customers and clients.

Now imagine that you, as the marketing manager, CMO or director can sit back and completely trust the website to do this job, and do it well.

Imagine that not only does the website do this job well, but it does it so well these people keep coming back, time and time again. Brand loyalty is at an all time high, as is customer satisfaction. The website has had a huge hand in this too.

Marketing campaigns are converting brilliantly, sales teams are chuffed about the standard of leads coming through, bosses are ecstatic about the ROIs achieved and growth obtained.

This is a SmartSite. Read more about SmartSite here »

A high-converting has 5 key elements to it:

• They have a Spark – This comes from creating a meaningful connection with the user and is achieved through resonating & engaging them.
• They motivate the user to take action. This is achieved through nudges, strong CTAs and logical user journeys.
• They instantly appeal to visitors and create a halo effect. It is through informed and intelligent design this is achieved.
• They provide reassurance, building the user’s trust and loyalty using effective signals logically positioned.
• They tracks and analyses user behaviour fostering a solid feedback loop for continuous learning improvement.

We call a high-converting website a SmartSite. Explore the SmartSite details here »

UX is short for user experience.

User Experience (UX) refers to the overall experience and satisfaction a user has when interacting with a product, system, or service. In the context of websites and digital products, UX encompasses a wide range of factors, including:

1. Usability: How easy and intuitive it is for users to navigate and use the website or product. This involves clear navigation, straightforward interfaces, and efficient interactions.
2. Accessibility: Ensuring that the website is usable by people with various disabilities. This includes providing alternative text for images, keyboard navigation, and screen reader compatibility.
3. Performance: The speed and responsiveness of the website. Fast loading times and smooth interactions contribute to a positive user experience.
4. Aesthetics: The visual appeal of the website. A clean, attractive design can make the user experience more enjoyable and engaging.
5. Content Quality: The relevance, clarity, and usefulness of the information provided. High-quality content that meets user needs can significantly enhance the user experience.
6. User Satisfaction: The overall feeling of satisfaction or dissatisfaction that users experience when interacting with the website. This includes emotional responses and perceived value.
7. Consistency: Providing a uniform experience across different pages and sections of the website, as well as across different devices and platforms. Consistency helps users feel familiar and comfortable with the site.
8. Functionality: Ensuring that all features and elements of the website work as intended without errors or issues. Reliable functionality is crucial for maintaining user trust.
9. Feedback and Support: Providing users with appropriate feedback during interactions (such as confirmations or error messages) and offering accessible support options when needed.

UX design involves researching and understanding user needs, behaviours, and motivations through methods like user testing, surveys, and analytics. The goal is to create products that provide meaningful and relevant experiences to users, leading to higher satisfaction, loyalty, and success for the product or service.

Behavioural science is the key element involved in UX optimisation.

UX design is concerned with researching and understanding user needs, behaviours, and motivations. Behavioural science allows us to dig deeper, helping us understand the conscious and subconscious motivators which will open up more opportunties and ultimately inform more accurate design decisions.

Read more about behavioural science here »

The roles of accessibility, sustainability, and usability in websites are crucial for creating effective, inclusive, and enduring digital experiences.

Accessibility ensures that websites are usable by people of all abilities and disabilities, including those with visual, auditory, motor, and cognitive impairments.

Sustainability in web design focuses on creating websites that are environmentally friendly, economically viable, and socially responsible over the long term.

Usability ensures that websites are easy to use, efficient, and satisfying for users, thereby enhancing the overall user experience.

Sign up to an upcoming webinar to find out more »

Human-centred design is all about developing a product or interface that is empathetic of the user’s needs. It puts the user first when designing and building a website. To achieve this the problems your users are facing must be fully understood, as well as knowing what they’re driven by / what motivates them most in life. Only then can that information be translated digitally into an user-optimised experience.

The main incentive for an organisation to adopt a human-centred approach is to improve their customers’ experience, resulting in more sales, enquiries, leads and engagement.

Sign up to an upcoming webinar to find out more »